BE/B.Tech(Applied Electronics, Computer Science & Engineering (CSE), Electronics & Communication Engineering(ECE), Information Science/Technology (IS/IT))
Job Category: 1 to 3 Yr Exp, BPO, BSc/BCA/BCM, IT/Software
Last Date: 3 December 12
Job Type: Full Time
Hiring Process: Face to Face Interview, Group Discussion.
BE/ B.Tech/ B.Sc (CSE/ ECE/ IT/ Networking)/ BCA from 2010/ 2011 batches.
Candidates should have minimum 6 months experience.
Job Description :
Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
Configuration of client’s equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
Configure software to connect to Internet application servers.
Provide training to clients in the use of system and applications as related to Internet.
Obtain general understanding of OS and application operations related to company offered services.
Identify and correct or advise, on operational issues in client computer systems.
Skills Required :
Able to promptly answer support related email, phone calls and other electronic communications.
Self motivated, detail-oriented and organized.
Experience with hardware and software issues.
Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
Excellent communication (oral and written).